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3.0

On Saturday, August 8th, I caught the eastbound Pace 350 to the 147th Street station at roughly 11:30 am. Almost immediately, the driver was incredibly rude towards me.

She snapped nastily at me to move away from the door and practically yelled at me to use my Ventra Card. I tapped the card quickly and the receiver failed to read my card. Well, our charming bus driver snarled at me to tap it again- and the receiver refused to read my card again. This went on for awhile until she banged on the fare box in frustration like you would with a disobedient dog and snottily told me to tap the card slowly.

For the record, I know how to use a Ventra card properly and hardly ever have problems with my card not being read by the receiver. Eager to escape the mean-spirited matron's diatribes, I tapped my card again and it was read. As I move towards the rear of the bus, I heard her mutter, 'See, it's simple.". This behavior is disgraceful and Pace should not permit drivers to abuse passengers.

Yes, I understand the job of a bus driver is hardly a glamorous one but being so rude to passengers over a minor mistake isn't the answer.

I'm really submitting this review for driver's own good; as the bus route passes through a rough neighborhood, her distasteful behavior could have dire consequences. She would do well to read this review and maybe take an etiquette class or consider another line of work.

Reason of review: Poor customer service.

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Guest

OP here with a factual correction; the bus in question was actually westbound (heading west from Hammond to the Harvey Transportation center). I apologize for any confusion.

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