Anonymous
map-marker Chicago, Illinois

Bus not showing

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Pace has become absolutely atrocious. The 290, & the pulse 270 jefferson park. Show up when they feel like it. HEY PACE!! NEWS FLASH At ten thirty at night after working all day people wanna go home. Not standard of bus stop for another 20 minutes. Because your buses can't be on time.. You guys make millions of dollars fix the problemnope
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Murteas C

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Verified Reviewer

Some of the drivers are rude and unprofessional. Buses are not on tine.

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Friday, January 19, 2024, the bus service sucks. I waited for the 352 bus a long time.

6pm I was at the station. The bus did not come until 6:48 pm. Online it stated, the bus should have been their at 6:14pm. It was not.

Bus 20505 came with run #131. This driver was TERRIBLE.NO PEOPLE SKILLS.She was talking mean to the Customers because they were asking her 'Why are u so late.She said be glad I picked u up and they were requesting to sit on the bus since it was so cold out while she goes to the restroom.This lady was absolutely horrible.

Where did you get her from? Your system should be Updated and more reliable .The screen need to be fixed for Bus 366 bus routes at the Chicago Heights station. Ridiculous!

January 20, 2024 the same thing happen. No buses (352) on time at all I was at the Chicago Heights station at 6pm again b us did nor arrive until 6:48pm. The 352 route need to get a lot better for the Customers. It is too cold to be waiting for a bus to cone so late.

So it's 50 minutes waiting for the 352 bus.This is a regular thing now. I would like my complaint sent to Corporate.Also it was a driver Badge # 2746 was kind enough to let us sit on his bus which was 357 until he pulled of because it was so cold waiting for the 352 bus.

This driver was the best I seen for Pace. I am afraid what Sunday gone look like 1-21-24.

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Cons:
  • No on time

Preferred solution: That you have a meeting with your drivers about theie behavior.

User's recommendation: They need to report all driver not being professional

2 comments
Guest

The snow and weather is why they were late. Go pay for other transportation if you don’t like it.

Guest
reply icon Replying to comment of Guest-2470487

First of all, it's happening on a regular basis and I use Uber ,Lfyt and Family to get to my destination.Its has been so many issues . I think I have been patient enough.

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Sherl Kht

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Verified Reviewer
| map-marker Chicago, Illinois

I lost my house keys.

I left it on the 330 bus coming home last Friday. By 4 o'clock. Check the sofa cameras. Have a bad day.
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Harriet W Caj
map-marker Chicago, Illinois

Because 319 suppose to be on 77 th at 1:29 we at nordica terminal at 1:29 how everyone missed the bus on 12/16/2023 bus 6353

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I know bus be early but that make everyone miss that bus cause he to early but others people have to walk to nordica terminal.can u all At least have passion for the seniors since u all cut the 307 bus its hard for us to get to the stores during weekend thank you
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User's recommendation: Please be late then to early

Lavois S

I left my cellphone on your bus

I left my phone on a bus I got off 143 Chicago rd round 5:33pm I to lost plz call 708/200-**** and let my sister know where to come to
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Loss:
$600

Preferred solution: Deliver product or service ordered

User's recommendation: Please return

Jaclynn S

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Verified Reviewer

Complaints

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The Pace bus never came @ the scheduled time. I was waiting over 40 minutes. Another Finally arrived late! Plus the driver always allows passengers to ride Freely. Why do I have to pay? I need restitution.
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Preferred solution: Price reduction

Waynette Rfv
map-marker Chicago, Illinois

Disrespectful

The African American lady on her latest 20s early 30s driving the 290 bus on Touhy Ave on the West bound was really disrespectful she missed our stop multiple times and she closed the door on a guys leg this is unacceptable and she shouldnt be working if she isnt capable of doing her job correctly and she without an attitude. Her bus number was 6456 and she should get fired.
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User's recommendation: Be careful because drivers close doors on you.

harvey b Dci

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Verified Reviewer
| map-marker Bridgeview, Illinois

Bad service bad drivers bad dispatch all need to be retrained

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Updated by user Oct 06, 2023

Drivers need be retrained and be welfare workers Dispatch is very bad 1 Mexican and 1 black bort worless Need to be retrained

Original review Sep 28, 2023
Hold on Hold OnPace bus on demand st Charles il Bad drivers Bad dispatch Both suck also drivers drive to fast They get paid by the hr pick up not how many people they They are public srevent and I guess they don't no that They service need to be shut down and revamped And get people that 1 care about their job Pure garbage
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Cons:
  • Close it down and revamped

Preferred solution: Good service not be afraid when get in the shittle

Millicent M Fyy

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Verified Reviewer

Where is FLIX

Your terrorist bus drivers are at it again - dawg - Oh My Lord - help them Lord - a friend of mine says he saw only 2 bus drivers that looked professional and clean
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Pros:
  • No comment
Cons:
  • No comment

Preferred solution: BUS DRIVERS TO STOP WORRYING ABOUT OTHER PEOPLE'S BUSINESS - They terrorize passengers daily OMG

User's recommendation: Watch for Pace Hamas terrorists

David K Lng

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Verified Reviewer

Poor service

Updated by user Oct 29, 2023

It seems to be impossible to contact Pace directly. I have given up on my complaint.

Original review Oct 14, 2023
Pace 250 leaving OHare at 6:23 am on Saturday, October 14 failed to stop at the temporarily designated stop on Dempster and Athletic (the normal stop on Dempster and Waukegan is under construction). Please inform your drivers about all of the temporarily designated stops. The bus drove past me, in the pouring rain. The driver saw me (I frantically wave my arms and shouted for her to stop) but she continued driving. I would have thought that she would have stopped simply out of common decency, but that was not the case.
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Preferred solution: Nothing is necessary, but please keep your drivers informed about temporary stops.

Anonymous
map-marker Oak Lawn, Illinois

381 95th St bus does not come at all sometimes. If you know the bus is going to ghost us why would you even put it on the schedule?

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The weather is changing and it is going to get cold this is Chicagoland. Have you no compassion for people who have appointments, school and doctor appointments? This is not acceptable if the bus isn't going to come TAKE IT OFF THE SCHEDULE. We are not riding for free.
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User's recommendation: Try and find another way. These people are in the business of making money they don't care about us!

Anonymous
map-marker Charleston, Illinois

Very dirty bus

Bus pulse Milwaukee Ave is very dirty. Has to be clean.The floor is very very dirty Looks how big mess.
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Ethel B Uqk
map-marker Calumet City, Illinois

Fail to pick up passenger, very rude

The driver who had bus #6656 on the 381 Pace bus going westbound at 830 this morning failed to pick me and another passenger up. She saw us and sped down the street.

I was late for a doctor's appointment at Christ Hospital. My daughter ordered me a Uber so that I could make it. I caught her bus going westbound, she failed to lowet tge vlbus, I wear a boot because of a torn ligament. She continued bto drive reckless causing me and others to hold on.

I got off at Princeton and 95th street She again failed to lowetr the bus. She passed me up last week as well. Can you have someone to monitor her and train her better. We rely on this bus to get to Christ Hospital.

Thank you. Ethel Bush

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User's recommendation: I leave out an hour early. I have tge bus schedule. So I know the times he is estimated to arrive. Give better training to the drivers.

Anonymous
map-marker Chicago, Illinois

Most times Unreliable! Sometimes on time with few minutes late.

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Your 209 and 290 pace bus routes are one of the unreliable bus routes I have ever boarded! Why?

They are never on time! Especially, the 209 in the morning as from 6.02 am, 6.16 am going to the Harlem cta station or the 290 from Cumberland to Howard redline cta in the morning (6.39am) or from Howard redline station to Cumberland blue line station as from 7:30 pm. For example, this 6:02 am pace driver's bus to Harlem cta station this morning was not in service. Why schedule a time for a bus that is not in service?

Or did the female driver forgot to put the destination station as they sometimes forget to do ? . I spent a lot of money to buy Pace/ Cta monthly bus card yearly that I end up not using the card extensively due to the epileptic pace bus time unreliability! Cta bus 22 is another unreliable bus route from Howard redline station to Harrison and back to Howard redline station.

Pls, review your monthly card fare of $75 if your bus company cannot keep to schedule on time especially during the winter period which is very hard for commuters health wise due to freezing in the cold. Some of your female drivers and occasional male drivers on 209 or 290 have no empathy for commuters when they see them running towards the bus stop. This is winter time. Please, have mercy on your commuters to wait patiently for 120 seconds for a human being running towards them in the COLD.

I buy monthly card fare of $75. 290 pace bus scheduled for 6:39 am arrived by 6:43 am. I know it is hard to keep to time but please, try and keep to time because it is winter period and it is very cold. Thank God the 290 to Howard redline arrived Park ridge metra station four minutes late..

please, some of your pace bus seats/ Cta bus seats are filthy. Thank you.

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User's recommendation: Be on time. Have a grace period of 2 minutes in each bus stop especially during the winter.

1 comment
Guest

290 is horrible service.The last 6-8 months the 8:15 or 8:25 bus doesn't even show up.

Marques J Xog
map-marker Markham, Illinois

The lackadaisical service of late

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Pace Suburban Bus - The lackadaisical service of late
Pace Suburban Bus - The lackadaisical service of late - Image 2
Pace Suburban Bus - The lackadaisical service of late - Image 3

Today is the last straw with this bus! This morning the 7:58 359 Pace Bus cancelled.

So I had to take the 359 going South to 159th and Kedzie and nearly missed the 890 UPS Bus to work earlier this morning. Then the straw that broke the camels back? Not one, but 2 359 buses showed up 30 to 45 minutes late arriving northbound towards 147th and Kedzie and I had to take an Uber or Lyft to get me home from work because yet again this bus service continues to get sloppier and sloppier by being very late. I looked at your tracker systems all 3 times and theres no signs of the buses.

The fact that nobody alerted the passengers waiting on the buses that the buses are being extremely late is very unacceptable, especially on routes without trains. Dont leave your riders in the lurch and not tell anyone that buses are being cancelled at the last minute like this! The way your managers are running these garages have been very horrible at best lately! This is very unacceptable especially with the colder weather coming up soon and some people like myself have asthma.

In the last year and change this bus route has gotten progressively worse and worse.

You guys need to fix this godawful tracking system and either get new management and or bus drivers that actually cares about the riders or Im taking my money somewhere else! This cant keep happening like this everyday!

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Loss:
$13
Pros:
  • Affordability
Cons:
  • Especially on the 385 and 359
  • Tracker system on their site is horrible
  • Customer service stinks

Preferred solution: Apology

User's recommendation: If you have a car, avoid this *** service if possible

Tracy T Muw
map-marker Franklin Park, Illinois

Bus haven't shown

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I was waiting for the 330 bus going Northbound by Mannheim and Grand for well over an hour and a half. It showed the bus would arrive at 5:35, and it never showed up. 5:51 comes and it said it would be there at 6:12. Again it didn't arrive. The service of that particular bus is horrible.
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Pros:
  • Gets me where i need to go
Cons:
  • Poor arrival times

Preferred solution: Apology

User's recommendation: Don't use Pace

About

Summary

Pace is a large provider of public transportation services. The company was established in 1984. Its headquarters is based in Arlington Heights, Illinois, United States of America. Pace is the Suburban Bus Division of the Regional Transportation Authority. Pace offers public conveyance to the following destinations: DuPage, Lake, Will, Cook, Kane, and other counties of Illinois. Pace operates from 12 locations including Fox Valley, North Shore, South Holland, River, and Heritage. Pace services include vanpools, fixed bus routes, trip planning, and Dial-a-ride programs. Riders can pay bus fare with cash and Ventra Cards. The company has over 4000 employees. Customer service is provided during normal business hours.

Pace Suburban Bus reviews and complaints

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